Anti-Fraud and Anti-Abuse Policy

This Anti-Fraud and Anti-Abuse Policy ("Policy") establishes the guidelines, preventive measures, and procedures adopted by Myclose.fan, operated by Web2View ("Platform"), to:

• prevent, detect, and mitigate fraud;
• combat abuse, manipulation, and bad-faith conduct;
• protect Users, Creators, Buyers, and the Platform itself;
• reduce financial, legal, and reputational risks;
• ensure ecosystem integrity.

This Policy applies to all Users, Creators, Sellers, Event Organizers, and other participants.

The Platform's actions are based on the following principles:

• zero tolerance for fraud and abuse;
• proactive prevention and risk-based analysis;
• proportionality of measures;
• protection of the payment system;
• cooperation with authorities and financial institutions;
• preservation of legal and operational security.

For the purposes of this Policy, the following are considered fraud or abuse, among others:

• misuse of payment methods;
• bad-faith chargebacks;
• self-fraud (self-subscription, self-purchase, artificial transactions);
• creation of fake, duplicate, or front accounts;
• manipulation of metrics, rankings, or algorithms;
• use of forged or altered documents;
• attempts to circumvent identity verification (KYC);
• exploitation of technical or operational flaws;
• simulation of disputes or unfounded complaints;
• deceptive commercial practices.

The Platform may adopt, among others, the following preventive measures:

• identity verification (KYC);
• document and biometric validation;
• behavioral and transactional analysis;
• automated and human monitoring;
• functionality limitations;
• preventive withholding of funds;
• anti-fraud controls in payments;
• validation of devices, IPs, and access patterns.

The criteria and methodologies adopted are not disclosed for security reasons.

5.1. The Platform may monitor:

• account activities;
• purchase, subscription, and withdrawal patterns;
• financial interactions;
• use of sensitive features;
• internal or external reports.

5.2. Monitoring may occur continuously or on a case-by-case basis, without prior notice.

In the presence of indications of fraud or abuse, the Platform may, as a preventive and precautionary measure:

• suspend accounts;
• limit functionalities;
• interrupt transactions;
• withhold balances and revenues;
• cancel products, events, or tickets;
• temporarily block access.

Such measures do not constitute a definitive penalty or an admission of guilt.

7.1. The Platform may conduct internal investigations, which may include:

• document requests;
• technical and financial analysis;
• cross-referencing of records and evidence;
• cooperation with payment providers.

7.2. Failure to respond or cooperate may result in additional sanctions.

Once fraud or abuse is confirmed, the Platform may apply, individually or cumulatively:

• formal warning;
• temporary suspension;
• permanent blocking of functionalities;
• permanent account termination;
• withholding or confiscation of funds;
• compensation for damages;
• removal of content, products, or events;
• reporting to competent authorities.

Repeat offenses may aggravate sanctions.

9.1. Chargebacks considered bad-faith may result in:

• immediate account suspension;
• withholding of funds;
• prohibition of new registrations;
• applicable legal measures.

9.2. Creators, Sellers, and Organizers are fully responsible for chargebacks resulting from their activities.

9.3. The Platform may automatically offset amounts due.

The Platform may cooperate with:

• financial institutions;
• acquirers and payment gateways;
• administrative or judicial authorities;
• technology partners,

whenever necessary for fraud prevention or suppression.

The Platform:

• does not guarantee the total elimination of fraud;
• operates within reasonable technical and legal limits;
• is not liable for damages resulting from fraudulent conduct by third parties.

The infringing User agrees to indemnify the Platform for any damages, losses, costs, or expenses arising from fraud, abuse, or violation of this Policy.

This Policy may be changed at any time. The current version will be the one published on the Platform.

Questions, reports, or communications related to this Policy should be sent through the Platform's official channels.

Email: atendimento@myclose.fan