Marketplace and Official Store

Myclose.fan, operated by Web2View ("Platform"), provides a digital environment that allows:

• the sale of products and services by Creators and seller Users ("Marketplace"); and
• the direct sale of products and services by the Platform itself ("Official Store").

The Platform acts, as applicable, as a technology and payment intermediary, or as a direct seller, with each modality having its own rules as described in this document.

For the purposes of this document:

• Marketplace: an environment where Creators or Users sell products or services directly to buyers.
• Creator Store: an individual store managed by a Creator or seller User.
• Official Store: a store operated directly by the Platform.
• Buyer: a User who purchases products or services.
• Product: a physical good, digital good, or event ticket.
• Event: an in-person or digital activity sold through the Platform.

3.1. In the Marketplace, the Platform:

• does not own the products;
• does not participate in the production chain;
• does not guarantee delivery, quality, or suitability;
• acts as a technology intermediary and, when applicable, a payment intermediary.

3.2. In the Official Store, the Platform:

• acts as a direct seller;
• sets prices, conditions, and specific policies;
• is directly accountable to the Buyer, within the limits of the law.

4.1. Only Users with an active, regular, and verified account may operate stores in the Marketplace.

4.2. The Platform may require:

• identity verification;
• tax information;
• banking details;
• additional documentation, at any time.

5.1. The Creator or Seller is exclusively responsible for:

• products and services offered;
• descriptions, prices, and conditions;
• delivery, deadlines, and logistics;
• customer service;
• compliance with consumer protection laws and other applicable regulations;
• issuance of tax documents, when required.

5.2. The Platform is not liable for Creator or Seller failures.

6.1. The following may be sold:

• physical products;
• digital products;
• event tickets.

6.2. The sale of the following is prohibited:

• illegal products;
• items prohibited by the Platform's Terms;
• products that violate third-party rights;
• services incompatible with the Platform's nature.

7.1. Payments may be processed by intermediaries designated by the Platform.

7.2. The Platform may:

• retain intermediation fees;
• apply release deadlines;
• withhold funds for risk, fraud, or chargeback analysis.

7.3. The Creator authorizes automatic value offsetting in the event of refunds or chargebacks.

8.1. The Creator is solely responsible for refund policies, unless otherwise required by law.

8.2. In the event of a chargeback:

• the Platform may withhold or deduct amounts from the Creator;
• apply sanctions;
• suspend the store or account.

8.3. Bad-faith chargebacks may result in permanent blocking.

The Platform may, at any time:

• remove products;
• suspend stores;
• withhold funds;
• terminate accounts,

when there is a violation of the Terms or legal, financial, or reputational risk.

10.1. In the Official Store, the Platform acts as a direct seller of the products or services offered.

10.2. Commercial conditions, prices, deadlines, and policies will be communicated at the time of purchase.

11.1. Physical products will be delivered within the estimated timeframe provided.

11.2. Digital products will be made available electronically.

11.3. Events will follow the specific conditions disclosed in the offer.

12.1. Refunds and cancellations shall observe:

• applicable legislation;
• the specific conditions of the offer;
• the nature of the product or service.

12.2. Digital products and immediate consumption content may not be refundable, as permitted by law.

The Platform is not liable for:

• improper use of products;
• subjective expectations of the Buyer;
• failures due to force majeure.

The Platform may audit stores, products, and events for compliance, fraud prevention, and governance purposes.

Creators and Sellers agree to indemnify the Platform for any damages arising from their activities in the Marketplace.

This document may be amended at any time. The current version shall be the one published on the Platform.

Questions or communications related to the Marketplace or Official Store should be submitted through the Platform's official channels.

Email: atendimento@myclose.fan